Apparel eCommerce Customer Service Specialist
3 days ago
We are seeking a skilled Customer Service Representative to join our team. This role requires strong communication skills, attention to detail, and the ability to resolve customer issues efficiently.
Job Overview:">
- Respond promptly and professionally to customer inquiries via email and phone
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
- Understand and apply company policies while assisting customers
- Maintain accurate records of customer interactions and issues
Key Responsibilities:">
- Provide excellent customer service experience by ensuring courteous and effective communication
- Assist in resolving charge disputes and processing refunds when needed
- Work collaboratively with other teams to resolve customer concerns efficiently
Qualifications:">
- Excellent written and verbal English communication skills
- Previous experience in customer service, preferably in an apparel eCommerce setting
- Strong understanding of customer service etiquette, with a professional and empathetic approach
- Ability to comprehend and apply company policies accurately
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