
Customer Service Representative
2 days ago
Customer Service Representative
The ideal candidate will possess expertise in handling inquiries, resolving order issues, updating inventory, and maintaining accurate data entry.
Key Responsibilities:- Customer Support: Respond to customer inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone
- Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment
- Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms
- Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently
- Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into seller account
- Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
- Account Monitoring: Track performance, report discrepancies, and optimize workflows
- Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other eCommerce platforms
Benefits
The successful candidate will enjoy a dynamic work environment with opportunities for professional growth and development.
Requirements
We are seeking a highly motivated and organized individual who possesses excellent communication and problem-solving skills.
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