Real Time Operations Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeDataAnalyst Full time ₱600,000 - ₱1,000,000
Job Description

We are seeking a skilled Real-Time Analyst to join our team.

The primary role of this position is to manage and/or balance service levels for the company across all internal and external locations, lines of business, and products according to any contractual agreements and internal goals.

This includes providing timely and appropriate communication regarding the performance of the account to all interested parties.

The Real-Time Analyst will be responsible for:

  • Updating and processing data for real-time performance analysis.
  • Obtaining quantifiable performance figures in order to make critical recommendations to address account performance issues.
  • Managing and monitoring the queue for the Operations account against the attainment of passing service levels.
  • Providing proactive responses with action plans for the account's activities by continually communicating with Operations Management.
  • Acting as the central point of communication regarding account performance by cascading vital information to key decision-makers.
  • Escalating relevant information on account performance to Management and ensuring proper documentation on major incidents.

This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional results in a fast-paced environment.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A strong foundation in real-time analytics.
  • Excellent analytical skills to review information, analyze data, and make appropriate recommendations for improvement.
  • Strong communication skills to ensure that employees are kept informed of developments effectively.
  • Able to manage a range of tasks, prioritize responsibilities, and meet deadlines.
  • The ability to work effectively in fast-paced situations and adapt to rapid changes in information, process, direction, or immediate workflow.
Benefits

As a member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
Others

This is a full-time position with weekdays, weekends, and nighttime availability.

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