
Real-Time Analyst
2 weeks ago
About DigiPlus Interactive Corp.
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.
For more information, visit:
The Real-time Analyst will play a pivotal role in ensuring that the scheduling and staffing is effective, efficient, and real-time management of resources is optimized. This role is responsible for monitoring and managing real-time operational activities to ensure service levels and key performance indicators (KPIs) are met. This involves immediate decision-making to address any discrepancies in staffing, call volumes, or system issues that may impact performance
.RESPONSIBILITIES
- Monitor real-time call center metrics, including call volumes, agent availability, and service levels.
- Adjust agent schedules and reallocate resources in real-time to address unexpected changes in call volume or staffing.
- Communicate with team leaders and management regarding any immediate operational issues or anomalies.
- Utilize real-time monitoring tools to detect and address adherence issues among agents.
- Generate and distribute real-time performance reports to stakeholders.
- Collaborate with the Workforce Management team to provide insights for future scheduling and forecasting.
- Ensure compliance with company policies and procedures during real-time operations.
QUALIFICATIONS
- College Graduate
- Experience in a call center environment, preferably in a real-time monitoring or workforce management role
- Proficiency with real-time monitoring tools, workforce management software and advance knowledge in MS OFFICE and Power Bi Tools
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work under pressure and make quick decisions
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed
- IN-OFFICE / Onsite work setup
Job Type: Full-time
Pay: Up to Php25,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- Real-Time Analyst: 1 year (Preferred)
Work Location: In person
-
Real Time Analyst
1 week ago
Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearSutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...
-
WFM Real Time Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearOverview:Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Updates and processes data for real-time performance analysis.Obtains quantifiable performance figures (i.e. call...
-
Lease Analyst
1 day ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per yearJob TitleLease Analyst /Senior Analyst - Data ManagementJob Description SummaryThe Lease Analyst / Senior Analyst is responsible for all aspects of Lease Administration (Lease abstraction, Quality review, Portfolio management) and to work as part of or managing a team ensuring efficient and accurate accounting of client data records, rent processing and...
-
Intern - Lease Analyst
1 day ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱150,000 - ₱250,000 per yearJob TitleIntern - Lease AnalystJob Description SummaryJob DescriptionIntroductionWe are seeking motivated and detail-oriented students to join our Lease Administration team as Lease Analyst Intern. This position is open to students taking on an internship as part of their academic requirements. This internship offers practical exposure to the fundamentals of...
-
Transaction Analyst
7 days ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per yearJob TitleTransaction AnalystJob Description SummaryThe Transaction Management Analyst is primarily a support role within the Transaction Management team. This role will provide strong financial and analytical expertise to ensure favourable market transactions are achieved whilst supporting the operations of the Integrated Portfolio Management – Transaction...
-
Senior Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱900,000 - ₱1,200,000 per yearJob TitleSenior Analyst - Vendor ManagementJob Description SummaryJob Description SummaryThe Vendor Management Analyst is responsible for overseeing the vendor management process, including coordination of collection of, and verifying contact detail changes, payment updates, and ownership changes. This involves interacting with vendors to obtain necessary...
-
Lease Analyst
5 days ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per yearJob TitleLease AnalystJob Description SummaryThe Lease Analyst for the QC2 Transition Team shall be responsible for the second review or QC2 of all records that went through the abstraction process (abstraction and QC1) by the preferred 3rd party. This will be for all new clients that are being brought to the PSC and will undergo transition, in which all the...
-
Data Governance Analyst
7 days ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per yearJob TitleData Governance AnalystJob Description SummaryAs part of the broader Services Analytics team, the Data Governance Analyst is responsible for delivering data management and data governance solutions that support the business intelligence and analytics needs of Cushman and Wakefield clients.Job DescriptionAbout the Role:Data Governance Support: Assist...
-
Compliance Analyst
7 days ago
Taguig, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per yearJob TitleCompliance AnalystJob Description SummaryJob Description SummaryCompliance Analyst plays a critical role in supporting compliance, audit readiness, and process integrity across the portfolio. This position is responsible for conducting audits, verifying adherence to documented procedures, and ensuring the accuracy and accessibility of lease data.Job...
-
Analyst-Data Management
2 weeks ago
Taguig, National Capital Region, Philippines JLL Full time ₱250,000 - ₱500,000 per yearJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...