
Home-Based Customer Service Representative
2 days ago
MCI specializes in delivering tailored solutions to meet the diverse needs of clients. We're looking for Customer Service Agents to support a range of customer service initiatives.
Candidates must have prior call center experience and reside within a reasonable distance from our office. You'll need strong proficiency in English, both written and spoken, as well as a high-speed internet connection and an appropriate, quiet work environment.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
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