Home-Based Customer Service Professional

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱800,000 - ₱1,040,000
Remote Customer Service Representative

This is an exceptional opportunity to work from home as a customer service professional. We are seeking skilled and enthusiastic individuals to support our inbound and outbound customer service initiatives for well-known clients.

As a key member of our team, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service. You'll have the chance to contribute to high-impact projects with iconic brands and create memorable customer experiences.

To succeed in this role, you must have prior call center experience and strong proficiency in English, both written and spoken. You should also be able to reside within 80km of our office and work from home effectively.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What You Can Expect From Us:

We offer benefits and incentives that go beyond a paycheck, including growth opportunities and a supportive work environment. Our compensation package is based on experience, and we provide allowances for meals and transportation.

As a valued member of our team, you can expect to receive career growth opportunities, performance bonuses, and loyalty rewards. We also offer employee shuttle services, company events, and promotions that celebrate your achievements.

Physical Requirements:

This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and headset. May move or lift up to 40 pounds as needed to accomplish tasks.

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