Customer Service Representative

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱220,000 - ₱350,000
Overview

We are seeking an enthusiastic Customer Service Representative to support our diverse portfolio of clients. In this role, you will assist customers with enquiries and provide excellent service.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you’re a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken.

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At our organization, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

What you can expect from us includes a range of benefits such as health coverage, dental services, training, career growth, allowances, bonuses, and employee recognition programs.

Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a background investigation with a fingerprint.
  • Must be willing to submit to drug screening.
Work Environment and Policies

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Employment Opportunity

We believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based solely on merit and qualifications.

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