Home-Based Customer Service Agent

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱50,000 - ₱100,000
Remote Customer Service Representative

The role of Remote Customer Service Representative involves supporting inbound and outbound customer service initiatives for well-known clients. In this capacity, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This opportunity contributes to high-impact projects with iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would like to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications:
  • Positive, driven applicants are encouraged to apply.
  • The ideal candidate should possess the below qualities:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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