Customer Service Career Opportunities

1 day ago

Pasig, National Capital Region, Philippines beBeeCareerGrowth Full time ₱800,000 - ₱1,200,000
Job Title:

 Customer Service Manager

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As a Customer Service Manager, you will be responsible for leading and managing the customer service team to deliver exceptional service to our customers. You will work closely with cross-functional teams to develop and implement customer service strategies that drive business growth and improve customer satisfaction.

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The key responsibilities of this role include:

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  • Leadership: Provide strategic direction and guidance to the customer service team to ensure they are equipped to handle customer inquiries and issues in a professional and timely manner.">
  • Customer Engagement: Foster strong relationships with customers to understand their needs and preferences, and provide tailored solutions to meet their expectations.">
  • Process Improvement: Identify areas for improvement in customer service processes and implement changes to enhance efficiency, effectiveness, and customer satisfaction.">
  • Talent Development: Mentor and coach team members to develop their skills and knowledge, and support their career growth and development.">
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Required Skills and Qualifications:

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  • Knowledge: Business intelligence, technical, client orientation, profitability, project management, relevant product knowledge, product pricing, sales operations.">
  • Skills/Abilities: Language skills, communication skills, strong management and negotiation skills, above-average mathematical skills, computer skills.">
  • Attitude: Guts, innovation, cultural awareness, team spirit, safety.">
  • Education: Graduate of any business course.">
  • Experience: At least 3 years related working experience.">
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Benefits:

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  • Competitive Salary: A competitive salary package that reflects your value to the organization.">
  • Opportunities for Growth: Regular opportunities for career growth and development within the organization.">
  • Work-Life Balance: A supportive work environment that encourages work-life balance and well-being.">
">Keyword: CareerGrowth

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