
Career Opportunities for Team Leaders
2 days ago
The ideal candidate will be responsible for meeting or exceeding client goals for quality and performance. This includes motivating team members, monitoring program objectives, providing on-the-job training, creating a positive atmosphere, developing overall contact skills, and troubleshooting programs. Additionally, the incumbent will manage administrative tasks for assigned team members, including regular reviews and feedback.
Key Responsibilities
- Coaches team members through regular feedback sessions to develop action plans and meet performance targets.
- Provides ongoing support to team members, assisting with product knowledge and identifying issues.
- Reviews performance reports daily to identify trends and areas for improvement.
- Attends leadership meetings and conducts team meetings to ensure common understanding and consistency of action.
- Performs quality listening on team calls to assess customer experience and team performance.
Required Skills and Qualifications
- 1-2 years of experience in a supervisory role, managing individuals and processes.
- Demonstrated consulting, facilitation, and coaching skills.
- Proven ability to interpret and communicate moderate to complex data.
- Ability to work effectively under minimal supervision in a dynamic environment.
- Superior communication skills and interpersonal skills.
- Proven problem-solving, analytical, and decision-making skills.
- Prior customer service experience and the ability to understand customer needs.
Benefits
- HMO benefits and dependent coverage.
- Life insurance.
- Paid vacation leaves and sick leaves.
- Yearly appraisals.
- Recognition programs.
- Internal career advancement opportunities.
About Us
We are committed to providing an inclusive and diverse work environment. We value our employees' growth and development, and we strive to create a workplace where everyone feels valued and supported.
Why Join Our Team?
We offer a unique opportunity to grow your career, work with a talented team, and make a difference in the lives of our customers. If you are passionate about delivering exceptional results and working in a fast-paced environment, we encourage you to apply for this exciting role.
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