Issue Escalation Manager

Job OverviewWe are seeking a highly skilled and analytical professional to lead a specialized team dedicated to addressing escalated revenue cycle management (RCM) challenges. As a key member of our revenue operations team, you will be responsible for ensuring the seamless operation of our revenue cycle by effectively managing complex client issues.Key...

We are seeking a highly skilled and analytical Manager of Complex Issue Resolution to lead a specialized team dedicated to addressing escalated and intricate revenue cycle management (RCM) challenges that standard teams are unable to resolve. This role is pivotal in ensuring the seamless operation of our revenue cycle by effectively managing complex client...

Select how often (in days) to receive an alert:Pasig, PHRequisition Number: 98470Technical Support Escalation EngineerLocation: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Now is the time...

Key Responsibilities:-Oversee Site Operations: Manage 24x7 shift operations and supervise staff.-Task Allocation: Distribute workloads and manage resource constraints.-Manage IT Operations: Handle day-to-day IT functions, including escalations and ticket management.-Generate Reports: Produce reports on system uptime, service level agreements (SLAs), ticket...

About the RoleAs an experienced revenue cycle management professional, you will have the opportunity to lead a critical team, tackle complex challenges, and drive significant improvements in our operations. You will work closely with our revenue operations team to develop and implement process enhancements that ensure compliance with industry regulations and...

The Junior Service Delivery Manager (Jr. SDM) supports the Service Delivery Manager in managing IT service delivery, ensuring SLA compliance, coordinating teams, and improving service processes.Job DescriptionService Delivery SupportAssist the Service Delivery Manager (SDM) in managing the end-to-end delivery of IT services.Ensure services meet SLAs and...

Position: IT Operations Team LeadIndustry: IT CompanyLocation: Ortigas, PasigSalary: Up to Php 70,000Schedule: Regular ScheduleWork Set-Up: OnsiteComplete Benefit PackageJob Description:We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive...

Data Integrity ManagerThis role involves overseeing the integrity of data and processes within the organization. As a Data Integrity Manager, you will be responsible for analyzing and resolving back-end issues that affect team performance and processes.Your key responsibilities include:Developing and implementing data quality policies and...

Job SummaryWe seek an experienced Corporate Expense Management Specialist to join our dynamic team. The successful candidate will be responsible for reviewing and approving expense reports in Concur, ensuring accuracy and compliance with company policies. They will also partner with the T&E team to resolve issues, clarify and address problems, research...

Enshored Pasig, National Capital Region, PhilippinesWorkforce ManagerEnshored Pasig, National Capital Region, Philippines3 days ago Be among the first 25 applicantsDirect message the job poster from EnshoredSpecifically responsible for checking the accuracy & timeliness of generated reports of the entire team hence, evaluating and providing feedback to the...

Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job SummaryConcentrates on driving business growth and the development of talent. Spends time reviewing and...

About the RoleThis mid-senior level position is focused on people management, strategic planning, and operational efficiency while maintaining overall accountability for team performance and client satisfaction.Main DutiesConduct regular performance reviews and career development discussionsApprove complex financial reports and client deliverablesManage...

At Dynamic Talent Solutions, we are seeking a highly skilled Risk Management Consultant to join our team.About the Role:This position will focus on ensuring effective teamwork dynamics by participating in all phases of financial statement audits and internal control reviews.The ideal candidate will have experience in coaching and supervising junior team...

Creditable Lending Corporation seeks a professional with leadership skills to lead the Consumer Collections team. As Collection Team Lead, you will be responsible for motivating and training the team to meet monthly KPIs.The primary focus will be on ensuring the team's performance aligns with expectations by:Coaching and mentoring team members to optimize...

Responsible for overseeing the planning, execution, and delivery of complex system deployment projects. You will lead a team of project managers and cross-functional teams to ensure successful implementation of systems within agreed-upon timelines and budgets. This role requires strong leadership, strategic thinking, and exceptional project management...

Role OverviewThe successful candidate will have a strong understanding of revenue cycle management principles, excellent analytical skills, and the ability to communicate effectively with stakeholders. They will work closely with our revenue operations team to develop and implement process enhancements that ensure compliance with industry regulations and...

QualificationsHigh school diploma or equivalent, bachelor's degree preferred.With or without experience as long as fluent in both Vietnamese and Englishcurrently residing in the PhilippinesAt least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantageExceptional customer service skills,...

QualificationsHigh school diploma or equivalent, bachelor's degree preferred.With or without experience as long as fluent in French, English and TagalogCurrently residing in the PhilippinesAt least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantageExceptional customer service skills,...

ResponsibilitiesSupervise the day-to-day operation of a team of 18-20 staff members.Ensure that SLAs and Key Performance Metrics are met on a daily basis.Support and develop staff to improve efficiency and performance of the team.Analyze agents' performance and develop action plan, key projects and initiative to bridge gaps.Serve as mentors and coaches to...

Quality Assurance Specialist | TaskUsThis role involves ensuring the highest quality of work in a fast-paced environment. As a Quality Assurance Specialist, you will be responsible for analyzing and resolving back-end issues that affect team performance and processes.Your main tasks center on being the first level of escalation in fixing problems and...