Operations Manager
3 days ago
Responsibilities
- Supervise the day-to-day operation of a team of 18-20 staff members.
- Ensure that SLAs and Key Performance Metrics are met on a daily basis.
- Support and develop staff to improve efficiency and performance of the team.
- Analyze agents' performance and develop action plan, key projects and initiative to bridge gaps.
- Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues.
- Motivate and coach team members on effective use of process and procedures.
- Maintain coaching logs and audits for documentation and reporting.
- Drive and track process parameters critical to quality and process.
- Attend regular meetings with the Management Team and clients.
- Proactively contribute ideas and give timely feedback to the Management Team.
- Submit weekly and monthly report to the client and Team Manager.
- Disseminate client-specific information in a timely manner.
- Provide clarifications and guidelines to enhance the agents' understanding and competence relative to client-specific information and processes.
- Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit.
- Address agents' needs and concerns, performance and motivation issues and conflicts.
- Interact with external clients and the Management, in the absence of the Team/Operations Manager.
- Drive a positive and healthy working environment.
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E-commerce Product Manager
2 days ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeAbout the RoleWe are seeking an Online Category Merchandiser to join our dynamic team at SuiteStudio Operations Inc. in Ortigas, Pasig City.As an Online Category Merchandiser, you will be responsible for managing and optimizing product categories on our website to enhance customer experience and drive sales.Key Responsibilities:Manage product categories by...
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Buyers Assistant
2 days ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeOrtigas, Pasig City | OnsiteAs a Buyers Assistant (Philippines-based, Supporting Australia Office), you will play a critical role in assisting the Buying Team by managing product data, coordinating with suppliers, maintaining accurate inventory records, and ensuring smooth administrative operations.Key Responsibilities:Product & Pricing Management:Maintain...
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Digital Category Optimizer
2 days ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeAbout the TeamSuiteStudio Operations Inc. is a dynamic and innovative office company that takes pride in being the trusted partner of Kitchen Warehouse Australia.Our team is committed to delivering exceptional support services across various aspects of their business, including design, development, marketing, customer service, and financial processes.Job...
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Operations Manager
4 weeks ago
Pasig, National Capital Region, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full timeWe are seeking an experienced Operations Manager to lead and oversee daily operations across our bakeshop branches in Luzon. This role ensures smooth operations, superior product quality, and excellent customer service while driving profitability and operational excellence.Basic Functions:Plan: Develop strategic plans for operational growth, staff schedules,...
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Operations Manager
3 weeks ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionResponsibilities:Develop and implement the operational strategy for the retail account.Oversee and manage day-to-day operations.Prepare and manage the budget for the retail account.Identify areas for process improvement.Ensure compliance with all legal and regulatory requirements.Required Skills:Bachelors' Degree Holder.At least 3 years...
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Online Category Merchandiser
2 days ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeOrtigas, Pasig City | OnsiteAre you passionate about delivering a best-in-class digital shopping experience? We are looking for an Online Category Merchandiser to manage and optimize product categories, enhance product discoverability, and collaborate with cross-functional teams to ensure a seamless online shopping experience.What You'll Do:Manage product...
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IT Operations Manager
3 days ago
Pasig, National Capital Region, Philippines Power Integrations, Inc. Full timePosition SummaryWe are looking for an experienced IT Operations Manager to lead our IT operations team and ensure the smooth functioning of our infrastructure and applications.The ideal candidate will have a solid understanding of networking fundamentals, cloud computing, and IT service management principles.Main ResponsibilitiesOversee day-to-day IT...
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Operations Manager
4 days ago
Pasig, National Capital Region, Philippines Support Services Group Full timeSupport Services Group (SSG) is a global leader in providing business process outsourcing (BPO) solutions for customer support, technical assistance, and back-office functions. We are committed to delivering world-class service and innovative solutions that drive client success.We are seeking a dynamic and motivated Junior Operations Manager to join our...
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Operational Manager
5 days ago
Pasig, National Capital Region, Philippines Chef's Secret Inc. Full timeWe are seeking an Operational Manager to join our team at Chef's Secret Inc. as a key player in overseeing all aspects of plant operations.ResponsibilitiesReview production schedules and determine workforce requirements to ensure smooth operation.Troubleshoot production problems, take preventive or corrective action, and recommend changes to improve quality...
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Operations Manager
3 days ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeJob Description:The Operations Supervisor plays a pivotal role in ensuring the smooth operation of daily activities within assigned divisions or Lines of Business (LOBs). This includes overseeing and monitoring all necessary purchases, implementing logistics daily operational goals, and planning daily schedules.The ideal candidate will have excellent...
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Operations Manager
2 days ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeJob DescriptionCompany Overview:WHR Global Consulting is a leading consulting firm that provides expert advice to clients across various industries. Our team of professionals is dedicated to helping businesses achieve their goals and overcome operational challenges.Key Responsibilities:Ensure effective implementation of logistics daily operational...
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Operations Manager
3 weeks ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeSkills: Proven experience as Manager/Sr Manager or similar position. Experience with recruiting and performance evaluation processes. Familiarity with financial and customer service principles. Good math skills with the ability to create and analyze reports, spreadsheets Proficient user of MS Office (MS Excel in particular). Leadership and...
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IT Operations Manager
4 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeTalent Attraction and Sourcing Officer | Sourcing for the best talents | Client Engagement and Solutions | Operations |Job DescriptionThis is a critical role within our organization, requiring a highly skilled and experienced IT professional to manage our system infrastructure. The successful candidate will be responsible for ensuring the smooth operation of...
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Operations Manager
2 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeCompany OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are currently seeking an experienced Operations Manager to join...
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Operations Manager
2 days ago
Pasig, National Capital Region, Philippines Circuit Solutions Incorporated Full timeWe are looking for a talented Operations Manager to oversee the day-to-day activities of our projects. The successful candidate will be responsible for ensuring seamless project execution, effective resource allocation, and timely delivery.Main Responsibilities:Developing and implementing project plans and schedulesCoordinating with project teams to ensure...
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Operations Manager Lead
18 hours ago
Pasig, National Capital Region, Philippines JG Summit Holdings Inc. Full timeJob OverviewThe HR Operations Assistant Manager will play a key role in supporting the smooth operation of our shared services arm. The successful candidate will possess strong leadership skills, with the ability to manage multiple operational activities simultaneously.Main Responsibilities:Operational Support: Collaborate with teams to ensure daily...
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Operations and Management Director
5 days ago
Pasig, National Capital Region, Philippines Philippine Estates Corp. Full timeAbout the RoleWe are seeking a highly experienced Operations and Management Director to lead our construction operations at Philippine Estates Corp.The ideal candidate will have a strong background in construction management, with expertise in project planning, execution, and delivery.This role involves overseeing all aspects of construction operations,...
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Senior Operations Manager
10 hours ago
Pasig, National Capital Region, Philippines Support Services Group - Philippines Full timeSupport Services Group is looking for a highly energetic and collaborative Sr. Operations Manager. The Sr. Operations Manager is responsible for leading a set of Operations Managers to deliver the overall operational metrics and targets as defined by our clients. Must be able to drive business improvements, cost savings and revenue...
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Operations Management Lead
6 hours ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeAbout the RoleThe Process Excellence Manager is responsible for developing and implementing processes and procedures to create a fully functional infrastructure. This position requires strong analytical and problem-solving skills, as well as excellent leadership abilities.Key Responsibilities* Develop, implement, and review processes and procedures to create...
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Marketing Operations Manager
4 days ago
Pasig, National Capital Region, Philippines Jollibee Group of Companies Full timeJob SummaryWe are seeking a Marketing Operations Manager to join our team. This individual will be responsible for managing and coordinating marketing operations, including project planning, budgeting, and resource allocation.The ideal candidate will have a strong background in marketing operations, with experience in product development, demand forecasting,...