Senior Client Success Manager

1 day ago

Cainta, Calabarzon, Philippines beBeeClientSuccess Full time $56,000 - $73,000
Job Title: Senior Client Success Manager

We are seeking a highly motivated and experienced Senior Client Success Manager to lead our remote team of Executive Assistants.

About the Role:

As a key member of our leadership team, you will be responsible for guiding and coaching our VAs to deliver exceptional client experiences. You will foster a collaborative environment, ensure each team member understands their goals, and provide actionable feedback for growth.

Roles and Responsibilities:
  • Manage a team of Executive Assistants, promoting a positive, productive, and engaging work culture.
  • Develop tailored coaching plans for VAs based on their experience and industry needs.
  • Act as the first point of contact for escalated issues, resolving client concerns and implementing solutions to improve team efficiency.
  • Set measurable performance goals, track team progress, and identify areas for improvement.
  • Conduct regular performance evaluations and ensure high standards are consistently met.
Qualifications:
  • Proven experience in a supervisory role with a strong background in managing and coaching remote teams.
  • Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
  • Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
  • Experience with remote work tools and platforms (e.g., Discord, GSuite, Asana).
  • Availability to participate in in-person meetings with the core team 2-3 times a week.
Work Environment:
  • Professional microphone headset or functional computer microphone equivalent.
  • Clean & professional background/audio environment for video calls with customers.
  • Ability to network with executives at a growing company.
  • Avenues for rapid promotion & salary increases as the company scales.

US & PH work hours (40+ hours per week)

This is a fully remote role.

At our company, we believe in empowering our team to reach their full potential. If you're ready to inspire, lead, and make a lasting impact in a remote-first environment, we'd love to meet you.

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