Senior Client Solutions Manager

1 day ago

Cainta, Calabarzon, Philippines beBeeClientFacing Full time $90,000 - $150,000
Job Summary

We are seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for the successful integration of our products, supporting clients from small to enterprise-level, and developing strong relationships with our clients to drive retention and growth.

The ideal candidate will have a strong attention to detail, experience managing enterprise-level clients, data analysis skills, excellent organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.

You will be the primary point of contact for your clients, providing strategic and tactical client services to complex and high-touch clients. You will understand customer needs and translate this need into strategic solutions and recommendations.

In addition, you will present and facilitate large group meetings for clients of all sizes regarding our product suite, provide technical assistance and troubleshooting during implementation and deployment, and work with our engineering team to scope, prioritize, and manage customer requests.

  • Provide strategic and tactical client services to complex and high-touch clients
  • Understand customer needs and translate this need into strategic solutions and recommendations
  • Presents and facilitates large group meetings for clients of all sizes with regards to our product suite
  • Provides technical assistance and troubleshooting to clients during implementation and deployment of our technology products
  • Works with our engineering team to scope, prioritize, and manage customer requests
  • Demonstrates success in client communication (written and verbal) from prior work experiences
  • Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
Requirements
  • Bachelor's degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role
  • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales
  • Excellent customer relationship skills (client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)
What We Offer
  • Competitive compensation package
  • Comprehensive health, vision, and dental care benefits
  • Paid time off program
  • Professional development opportunities
  • Flexible work environment
  • Employee referral program

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