Technical Support Professional

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000
Job Opportunity

Multilingual Service Desk Analyst – A Rewarding Career in Support

This is a unique opportunity to join our team as a Multilingual Service Desk Analyst. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and resolving technical issues for our clients.

Key Responsibilities
  • Manage first-line incidents, including triage and troubleshooting, resolution where possible, and assignment or escalation of tickets to second/third-line support teams.
  • Support Service Request Management and Service Restoration Management Level 1.
  • Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills.
  • Receive and respond to user inquiries and requests via phone, chat, portal, and email.
  • Ensure fast and accurate turnaround of work.
  • Solve problems using agreed-upon procedures.
  • Develop a comprehensive understanding and mastery of all Service Desk tools.
  • Remain updated on products, policy, procedures, and other important operational issues.
  • Perform other duties as assigned.
Requirements and Qualifications
  • Educational Requirements: at least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field.
Desirable Skills and Abilities
  • Good written and verbal communication skills in the Danish language.
  • Good computer and IT technical skills.
  • Solid analytical and problem-solving skills.
  • Good process mapping ability.
  • Proactive, service-minded, and able to multi-task.
  • Good interpersonal skills.
Additional Requirements
  • Willingness to work in shifts.
  • Able to work well in a high-pressure environment.
  • Flexibility and ability to adapt to changes quickly and think conceptually.

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