Customer Support and Logistics Liaison

2 days ago


Manila, National Capital Region, Philippines PORT NET LOGISTICS INC. Full time
Responsibilities

Main Responsibilities:

We are looking for a skilled Freight Forwarding Operations Coordinator to join our team. The successful candidate will be responsible for:

  1. Providing Exceptional Customer Service: Handling customer inquiries, resolving issues, and developing strong relationships with customers.
  2. Logistics Coordination: Coordinating with logistics and transportation teams to ensure timely delivery of goods and monitoring shipment statuses.
  3. Process Improvement: Analyzing customer service metrics and implementing changes to enhance the overall customer experience.
  4. Collaboration: Working closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with customers and colleagues in a professional and courteous manner.
  • Analytical Skills: Ability to analyze data, identify trends, and implement changes to improve processes and customer satisfaction.
  • Time Management: Effective time management and organizational skills, with the ability to prioritize tasks and meet deadlines.


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