Customer Advocate

2 days ago


Manila, National Capital Region, Philippines Atlassian Full time
Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

One part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers' sales-related issues quickly and effectively.

If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you

Responsibilities
  • Provide customer service for billing, troubleshooting, and account management by email, chat, or phone.
  • Serve exceptional customer service to ensure high satisfaction.
  • Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation.
  • Work with remote teams and other departments for a smooth customer experience.
  • Embody our value of "Don't #@% the customer".
  • Acquire knowledge of new systems, products, and processes.
  • Use Atlassian products to gain valuable skills that can be used across the company.
Onboarding and day-one expectations
  • Our team has a wealth of experience in delivering top-notch customer service across multiple communication channels by email, phone, or chat - we have our customers covered.
  • We excel in customer service. We are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.
  • We understand things can get hectic, that's why our team is equipped with the skills necessary to adapt to changes in schedules and demands.
  • We can juggle tasks while still meticulous to detail and providing high-quality service.
  • At our core, we believe that maintaining positivity is crucial for excellent customer service. We prioritize urgency and ensure careful execution in all support responsibilities.
  • We provide product and service information, answer questions, and resolve issues.
  • We are proud of our ability to switch between functions efficiently, which gives us the flexibility necessary for success.
Qualifications
  • Familiarity with Atlassian products
  • Previous support experience providing billing and account management support
  • You can help deliver projects, from concept to execution
  • You have demonstrated talent at inspiring change from customer feedback
Benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

Don't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time

    Job Title: Senior Technical Account Manager, CXServe as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Cultivate and maintain productive relationships across all levels of the customer's organization, from front-line management to senior...

  • Client Advocate

    2 days ago


    Manila, National Capital Region, Philippines beBeeClientAdvocate Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking a seasoned Client Advocate to join our team. As the primary point of contact for clients, you will be responsible for ensuring their satisfaction and success throughout their engagement with us.The ideal candidate will have excellent communication skills, with the ability to explain complex concepts in simple language. You will...


  • Manila, National Capital Region, Philippines Boldr Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...


  • Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

    Job OverviewThe role of Customer Service Representative involves interacting with customers through various communication channels to resolve their inquiries and issues in a timely and professional manner.Key Responsibilities:Communicate effectively with customers to address concerns and provide solutions.Respond promptly to customer inquiries and resolve...


  • Manila, National Capital Region, Philippines beBeeOpportunity Full time ₱300,000 - ₱450,000

    About the RoleThis is an exciting opportunity to contribute to a fast-growing organisation serving customers across Australia. The company delivers smarter service and faster supply to clients in the building and construction space.The ideal candidate will have a strong background in customer service, administration, or sales support with excellent...


  • Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱50,000

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We're seeking a skilled and dedicated Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, guiding them through the application process with professionalism and empathy.Proactively engage with...


  • Manila, National Capital Region, Philippines beBeeCustomer Full time ₱12,000 - ₱15,000

    Job Description">As a Customer Advocate, you will play a critical role in delivering exceptional customer service to our clients. You will be responsible for providing timely and effective support to customers via email, chat, or phone, ensuring their issues are resolved efficiently.You will work closely with cross-functional teams to identify opportunities...


  • Manila, National Capital Region, Philippines Five9 Full time

    OverviewJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...


  • Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000

    About This RoleThis position requires a professional with a proven track record of delivering exceptional customer experiences. The ideal candidate will have a strong background in technical aptitude and be well-versed in SaaS platforms, mobile technologies, and digital marketing tools.Key Responsibilities:Drive product adoption to help customers achieve...

  • Developer Advocate

    1 day ago


    Manila, National Capital Region, Philippines beBeeData Full time ₱800,000 - ₱1,200,000

    Unlock Your Potential as a Power BI DeveloperDXC Technology is a leading global IT services company, with a presence in over 70 countries. Our team of experts delivers mission-critical IT services that transform businesses worldwide.We offer a culture that encourages innovation and change, empowering our people to advance their careers and amplify customer...