
Customer Advocate
3 weeks ago
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future teamOne part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers' sales-related issues quickly and effectively.
If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you
Responsibilities- Provide customer service for billing, troubleshooting, and account management by email, chat, or phone.
- Serve exceptional customer service to ensure high satisfaction.
- Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation.
- Work with remote teams and other departments for a smooth customer experience.
- Embody our value of "Don't #@% the customer".
- Acquire knowledge of new systems, products, and processes.
- Use Atlassian products to gain valuable skills that can be used across the company.
- Our team has a wealth of experience in delivering top-notch customer service across multiple communication channels by email, phone, or chat - we have our customers covered.
- We excel in customer service. We are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.
- We understand things can get hectic, that's why our team is equipped with the skills necessary to adapt to changes in schedules and demands.
- We can juggle tasks while still meticulous to detail and providing high-quality service.
- At our core, we believe that maintaining positivity is crucial for excellent customer service. We prioritize urgency and ensure careful execution in all support responsibilities.
- We provide product and service information, answer questions, and resolve issues.
- We are proud of our ability to switch between functions efficiently, which gives us the flexibility necessary for success.
- Familiarity with Atlassian products
- Previous support experience providing billing and account management support
- You can help deliver projects, from concept to execution
- You have demonstrated talent at inspiring change from customer feedback
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit .
About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Don't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
#J-18808-Ljbffr-
Customer Service Advocate
2 weeks ago
Manila, National Capital Region, Philippines beBeeService Full time $30,000 - $60,000Customer Service AdvocateAt TalentPop, we're dedicated to building a team of passionate customer service professionals who drive exceptional experiences and meaningful interactions.As a customer service advocate, you'll be responsible for delivering timely, thoughtful responses that reflect our high standards. You'll also assist customers with orders,...
-
Customer Support Advocate
3 weeks ago
Manila, National Capital Region, Philippines Ignition Full timeOverviewCustomer Support Advocate (18 months contract) at Ignition. We are looking for a Customer Support Advocate to join Ignition on an 18-month fixed term contract. You will be the first point of contact for our clients, owning customer communications from initial request through to resolution.Ignition is a platform for professional services that...
-
Strategic Customer Advocate
1 week ago
Manila, National Capital Region, Philippines beBeeRetention Full time ₱600,000 - ₱850,000Job OverviewAs a strategic Customer Advocate, you will be pivotal in driving customer satisfaction and loyalty by designing tailored solutions and implementing retention strategies. You will collaborate cross-functionally to identify key pain points, propose targeted initiatives, and track the impact of efforts that enhance our customers' success.Key...
-
Customer Support Advocate
1 week ago
Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱60,000Customer Support ProfessionalWe are seeking an experienced and detail-oriented individual to fill the role of Customer Support Advocate.This fixed term contract position will provide exceptional customer support, maintain a high level of product knowledge, and scale our support function as we continue to grow.Key responsibilities include:Becoming an expert...
-
Customer Service Advocate
1 week ago
Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱80,000 - ₱160,000Job Title: Customer Service AdvocateAbout the Role:We are seeking a skilled professional to handle inbound and outbound customer service calls, providing exceptional support to clients across various industries.Responding to customer inquiries and resolving issues efficiently requires strong communication skills, active listening, and problem-solving...
-
Senior Customer Advocate
1 week ago
Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,100,000We are seeking a seasoned customer advocate to join our team. As a senior customer advocate, you will be responsible for interacting with customers and supporting them to address inquiries and resolve concerns regarding our clients' products and services.In this role, you will collaborate with internal and external teams to handle customer needs and provide...
-
Customer Experience Advocate
1 week ago
Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱450,000 - ₱500,000Delivering exceptional customer experiences is at the heart of this role. As a Customer Experience Specialist, you will play a pivotal part in providing high-calibre support across multiple channels, including email, live chat, phone, and social media.The ideal candidate will possess superior written and oral communication skills, strong people skills, and...
-
Senior Customer Advocate
2 weeks ago
Manila, National Capital Region, Philippines Boldrimpact Full timeOverviewA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Customer Care Advocate
2 weeks ago
Manila, National Capital Region, Philippines Regal Rexnord Full timeOverviewJoin to apply for the Customer Care Advocate role at Regal Rexnord.Position SummaryPerform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.Required...
-
Customer Care Advocate
2 weeks ago
Manila, National Capital Region, Philippines Regal Rexnord Full time $104,000 - $130,878 per yearPosition SummaryThe Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA II receives general product, systems, and process training on...