Customer Experience Advocate

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱450,000 - ₱500,000

Delivering exceptional customer experiences is at the heart of this role. As a Customer Experience Specialist, you will play a pivotal part in providing high-calibre support across multiple channels, including email, live chat, phone, and social media.

The ideal candidate will possess superior written and oral communication skills, strong people skills, and be able to think on their feet. They should be friendly, empathetic, and a quick learner who can adapt to change in a fast-paced environment.

We are seeking a self-starter who thrives in a dynamic environment and delights in problem-solving. As a team player, you will work well with a wide range of personalities and contribute to an awesome team environment.

Job Description
  • Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
Requirements
  • You have experience in customer-facing roles.
  • You have superior written and oral communication skills.
  • You have strong people skills — you are excited by the idea of chatting with new and interesting folks.
  • You are friendly and empathetic.
  • You are a quick learner and can think on your feet.
  • Experience with Richpanel, Zendesk or similar CRM.
About the Role

This role is ideal for someone who is passionate about creating amazing experiences for customers. You will be working in a fast-paced environment, adapting to change, and embracing new challenges.

Key Responsibilities
  • Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
What We Offer

A competitive salary and a dynamic work environment that encourages growth and development.

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