E-commerce Support Associate

4 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱500,000 - ₱800,000
E-commerce Customer Service Representative

We are seeking a proactive and organized Virtual Assistant to support our e-commerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, chat, and phone
  • Process customer orders accurately and efficiently using our e-commerce platform
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
  • Resolve order discrepancies, shipping issues, and returns in a timely manner
  • Provide customers with updates on order status and shipment tracking
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment
  • Maintain detailed and accurate customer records and order information
Qualifications:
  • A high school diploma or equivalent; a bachelor's degree in business administration, marketing, or a related field is preferred
  • At least 2 years of experience in customer service, preferably in an e-commerce or retail environment
  • A strong understanding of order management systems and e-commerce platforms
  • Excellent communication and problem-solving skills
  • Attention to detail and the ability to manage multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Preferred Skills:
  • Experience with inventory management software
  • Familiarity with shipping carriers and logistics processes
  • The ability to work in a fast-paced, dynamic environment
  • Strong organizational and time management skills

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