E-Commerce Support Specialist

16 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱55,000 - ₱62,500
Customer Service Representative Job Description
Overview
Join a fast-paced team as an E-Commerce Customer Service Representative. This role involves providing top-notch customer support across multiple online stores. You'll be the first point of contact for customers and ensure their needs are met promptly and professionally.
Key Responsibilities:
  • Deliver exceptional customer service via email and live chat
  • Manage orders, returns, refunds, shipping, and administrative updates with accuracy
  • Respond to product enquiries using fitment guides and brand resources to provide accurate recommendations
  • Investigate WISMO (Where is my order?) queries and follow up with shipping providers as needed
  • Apply goodwill gestures such as credits in line with customer satisfaction guidelines
  • Maintain up-to-date records across systems and processes using Salesforce Service Cloud

Requirements:
To succeed in this role, you'll need:
* At least 5 years of customer service experience, preferably in an online retail environment
* Excellent written English skills with the ability to adapt tone across multiple brand domains and different customer types
* Proactive follow-ups and clear, accurate documentation
* Proficiency in Salesforce or other CRM/ticketing systems such as Zendesk and Intercom
Benefits:
As an E-Commerce Customer Service Representative, you can expect:
* A competitive salary and benefits package including $50 internet allowance and $50 HMO allowance
* 20 days paid time off per year
About Our Team:
Our team is passionate about delivering outstanding customer service and building strong relationships with our clients. We're looking for someone who shares our values and is committed to excellence in everything they do.

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