E-Commerce Virtual Assistant

5 days ago

Cebu City, Central Visayas, Philippines Cadre Crew Full time $70,000 - $120,000 per year

About the Role

Cadre Crew is hiring E-Commerce Virtual Assistants to support high-volume Amazon and Shopify brands. You'll join a managed Crew that handles customer support, order management, listing optimization, and inventory reconciliation — freeing founders to focus on scaling their businesses.

We're looking for detail-oriented professionals who thrive in fast-paced e-commerce environments and want to work with international clients and industry-leading tools.

Key Responsibilities

Customer Support & Returns – Respond to tickets within SLA (98% within 2 hours) via Gorgias, email, and chat.

Listings & Optimization – Update product content, keywords, and A/B tests weekly.

Order & Inventory Management – Reconcile orders across Amazon, Shopify, FBA, and 3PL systems daily.

Refunds & Reimbursements – Process returns and chase reimbursements 3× faster than industry norms.

Ad Monitoring (Optional) – Monitor TACoS, flag ad spend issues, and support PPC campaigns.

Weekly Reporting – Provide clear dashboards on CX metrics, TACoS, refunds, and inventory health.

Qualification

1–2 years of e-commerce VA or BPO experience (Amazon/Shopify preferred).

Familiarity with Gorgias, Helium10, SoStocked, Klaviyo, or Shopify Admin is a big plus.

Strong English communication skills (written and spoken).

Excellent organizational skills with high attention to detail.

Willing to work 9am to 5pm (EST).

Must work on-site.

Ability to problem-solve and work in a fast-paced environment.

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