Operations Excellence Director

7 days ago


Dasmariñas, Calabarzon, Philippines beBeeExcellence Full time ₱800,000 - ₱1,000,000
Job Description

We are seeking an experienced Operations Excellence Director to lead our team and drive operational efficiency.

Key Responsibilities
  • Client Delivery: Ensure seamless client delivery and exceptional service standards through proactive issue resolution and effective communication.
  • Performance Monitoring: Monitor performance and operational KPIs, identifying areas for improvement and implementing corrective action to maintain high standards.
  • Client Lifecycle Management: Manage the end-to-end client lifecycle, from onboarding to ongoing relationship management, fostering strong relationships and driving growth.
  • Team Leadership: Lead a remote team of Executive Partners, driving performance, engagement, and professional development.
  • Onboarding Programs: Design and execute onboarding programs for new hires, ensuring a smooth transition and setting them up for success.
Operational Systems & Process Optimization

Develop, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently, improving productivity and reducing costs.

Escalation Management & Strategic Problem Solving

Serve as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally, minimizing downtime and maximizing customer satisfaction.


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