Client Care Coordinator
18 hours ago
Role Summary
We are seeking a dedicated Scheduler to join our team. As a key member, you will ensure seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs.
Key Responsibilities:
- Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
- Adjust schedules for emergencies, last-minute absences, and urgent client needs.
- Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
- Act as the main contact for caregivers, handling availability, assignments, and policy updates.
- Address client inquiries and assist with onboarding new clients into the scheduling system.
- Maintain accurate records in scheduling software, tracking availability and backup schedules.
- Resolve scheduling conflicts and caregiver disputes efficiently.
Required Skills and Qualifications
The ideal candidate will have at least 1-2 years of experience as a Homecare Scheduler or in client relations in the homecare or healthcare industry. They must be proficient in using scheduling software and able to manage multiple schedules with ease.
Benefits
In this role, you will have the opportunity to make a positive impact on the lives of our clients and their families. You will also have access to ongoing training and professional development opportunities to help you grow in your career.
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