Tech Support Expert

3 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱5,000 - ₱7,000
Job Summary

We are seeking a skilled Technical Support Specialist to join our remote team. The successful candidate will provide exceptional customer service, troubleshoot complex technical issues, and collaborate with clients to deliver outstanding results.

This is a mid-senior level, full-time position that offers a range of benefits, including fully remote work, health and life insurance, and a lifestyle rewards program.


About the Role
  • Provide timely support to customers via various communication channels.
  • Troubleshoot technical issues related to SQL, Linux, networking, and VPNs.
  • Collaborate with clients to understand their needs and deliver tailored solutions.
  • Work collaboratively as part of a remote team to achieve business objectives.

Requirements
  • Minimum 4 years' experience in technical support, production environments, and client-facing roles.
  • Strong knowledge of Linux OS and network administration principles.
  • Familiarity with relational databases, such as Oracle or PostgreSQL.
  • Excellent communication and problem-solving skills.

Preferred Qualifications
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Background in utility industry or Smart Grid sector.
  • ITIL/ITSM certification.

Benefits
  • Full-time employment opportunity.
  • Remote work arrangement.
  • Comprehensive health and life insurance package.
  • Lifestyle rewards program.

Seniority Level
  • Mid-Senior level.

Employment Type
  • Full-time.

Job Function
  • Information Technology.

Industries
  • Software Development.

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