Tech Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱4,000 - ₱6,500
Job Title

Technical Support Specialist

Provide technical assistance and troubleshooting support for a variety of clients across industries.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus a dependent
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition
About the Role

This role requires strong technical skills, excellent communication skills, and a passion for delivering exceptional customer experiences.

As a Technical Support Specialist, you will play a critical role in helping our clients achieve their business goals.

We are looking for a highly motivated and results-driven individual who is able to work independently and as part of a team.

If you have a passion for technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Tech Support Job Keyword

Support

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