Remote Technical Solutions Expert

2 days ago

Cebu City, Central Visayas, Philippines beBeeDesktop Full time ₱450,000 - ₱600,000

Job Title: Remote Desktop Support Specialist

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  • Troubleshoot and resolve technical issues with desktop systems, software, and related technologies.
  • Provide technical assistance and support to end-users via remote desktop tools.
  • Assist in the setup, configuration, and maintenance of desktop systems and software.
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Key Responsibilities:

  1. Technical Support:
  • Provide remote technical support for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.
System Configuration and Maintenance:
  • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
  • Monitor system performance and implement solutions to optimize functionality.
User Assistance and Training:
  • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
  • Provide training and support to users on new software, hardware, and IT policies.
  • Create and maintain user documentation and FAQs to assist with common issues.
Incident Management:
  • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Escalate complex issues to higher-level support teams or vendors as necessary.
  • Maintain detailed records of issues, resolutions, and user interactions.
Security and Compliance:
  • Ensure all desktop systems comply with company security policies and standards.
  • Implement and enforce data security measures, including antivirus software and firewalls.
  • Assist in the management of user accounts, permissions, and access controls.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).

Skills and Experience:

  • Proficient in Windows and macOS operating systems.
  • Strong knowledge of Microsoft Office Suite and other common desktop applications.
  • Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with Active Directory and user account management.
  • Basic knowledge of hardware components and troubleshooting techniques.

Soft Skills:

  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Customer-focused with a commitment to providing high-quality support.
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