Business Operations Coordinator

16 hours ago

Taguig, National Capital Region, Philippines beBeeAdministrative Full time ₱900,000 - ₱1,250,000

Job Title
Business Support, Business Operations

The successful candidate will provide comprehensive administrative and operational support to business teams. They will handle a variety of tasks including travel coordination, expense management, data administration, and presentation preparation to ensure smooth business operations and excellent service delivery.

This role requires strong organizational and time management abilities, as well as excellent written and verbal communication skills. The ideal candidate will be able to work independently and collaboratively in a fast-paced environment.

  • Coordinate and book business travel using corporate travel systems.
  • Process and reconcile expense reports in accordance with company policies.
  • Manage executive calendars and meeting schedules.
  • Prepare and standardize professional presentations and documents.

The key performance indicators for this role include request response and processing times within service level agreements, accuracy and completeness of data entry and documentation, quality of prepared materials and presentations, stakeholder and client satisfaction ratings, team collaboration and support effectiveness, and initiative in process improvement identification.

Key Responsibilities:
  • Business Operations:
    • Process accounts payable vouchers according to financial protocols.
    • Create visual aids including maps and geographical representations.
    • Support project documentation and file management.
    • Monitor workflow systems throughout entire service lifecycle.
  • Client Service:
    • Respond to inbound inquiries with professionalism and efficiency.
    • Monitor service levels to meet established response times.
    • Maintain high standards of client communication, both internal and external.
    • Implement workflow processes that enhance client experience.
  • Data Management:
    • Create and maintain company and contact records in CRM systems.
    • Develop and update marketing lists with accurate contact information.
    • Ensure data integrity across all business platforms.
    • Generate compiled reports and analytical spreadsheets.
    • Pipeline support (i.e., uploading/management of opportunity records) from the CRM.
  • Continuous Improvement:
    • Track performance against established KPIs.
    • Identify and recommend process improvements.
    • Participate in team initiatives to enhance service quality.
    • Adapt to changing business requirements and priorities.

The successful candidate will demonstrate reliability, resourcefulness, and a proactive approach to supporting business operations. They will thrive in a collaborative environment while maintaining independent responsibility for their workstreams, consistently delivering high-quality support that enables business growth and excellence.

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