Customer Engagement Representative

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomerEngagement Full time $60,000 - $73,000
Job Description

We are seeking a skilled Customer Engagement Representative to join our team. In this role, you will be the primary point of contact for customers, providing exceptional support and guidance to ensure their success.

Your responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshooting issues and providing solutions to resolve customer concerns.
  • Collaborating with internal teams to resolve complex customer issues.
  • Providing training and support to customers on our product features and functionality.
  • Developing and maintaining relationships with customers to ensure high levels of satisfaction and retention.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong background in customer-facing roles, preferably in a software or SaaS environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers at all levels.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
  • A proactive approach to customer engagement, with a focus on delivering exceptional experiences.
  • The ability to work independently and as part of a team, with a flexible attitude towards changing priorities.

Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match.
  • A generous PTO policy, with paid holidays and vacation time.

Others

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

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