Customer Engagement Specialist

15 hours ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time $32,000 - $40,000
Customer Engagement Specialist Job Description

As a Customer Engagement Specialist, you will be the first point of connection between clients and attorneys, handling high-volume inbound calls and guiding clients through their journey.

We're revolutionizing what criminal defense can be. We've swiftly risen to become one of the state's largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients.

  • Create exceptional first impressions by representing warmth and professionalism.
  • Handle high-volume inbound calls, answering questions, providing guidance, and setting up appointments with attorneys.
  • Own the client journey by coordinating appointment setting and follow-up, ensuring a seamless experience from start to finish.
Key Responsibilities

You will:

  • Manage 50-100 inbound calls daily, serving as the welcoming voice that answers client inquiries and engages them.
  • Guide clients from their first call to a formal consultation with our legal experts.
Why This Opportunity?

If you're organized, empathetic, and passionate about making a difference, this role offers an opportunity to be part of something groundbreaking. Gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking.

Required Skills

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time management skills.
What We Offer

At Michael & Associates, we value our team members and offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • Competitive compensation and benefits package.

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