Customer Service Representative
6 days ago
About the role
YWA HUMAN RESOURCE CORPORATION is seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Mandaue City, Cebu. This full-time position offers a competitive salary and a generous signing bonus of 15,000 to the successful candidate.
What you'll be doing
- Providing high-quality customer service through inbound and outbound calls
- Responding to customer inquiries, addressing concerns, and resolving issues in a timely and efficient manner
- Maintaining up-to-date knowledge of products, services, and company policies to provide accurate information to customers
- Documenting customer interactions and following up on any outstanding items
- Collaborating with other team members to ensure a seamless customer experience
- Identifying and escalating any complex or sensitive issues as needed
What we're looking for
- 1-2 years of experience in a customer service or call centre environment
- Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
- Proficiency in English, both written and verbal, with the ability to effectively communicate with customers
- Flexibility and adaptability to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a genuine interest in helping others
What we offer
- Competitive salary with a 15,000 signing bonus
- Comprehensive healthcare and insurance benefits
- Opportunities for career advancement and professional development
- Supportive team environment with a focus on work-life balance
- Access to various employee wellness initiatives and discounts
About us
YWA HUMAN RESOURCE CORPORATION is a leading provider of customer service solutions, specializing in call centre operations. Our mission is to deliver exceptional customer experiences that exceed expectations and drive business growth. With a strong commitment to our employees, we strive to create a positive and inclusive work culture that empowers our team to thrive.
If you're ready to join a dynamic and customer-centric organisation, we encourage you to apply now
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