Customer Service Representative

6 days ago

Mandaue City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱300,000 - ₱600,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION is seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Mandaue City, Cebu. This full-time position offers a competitive salary and a generous signing bonus of 15,000 to the successful candidate.

What you'll be doing

  • Providing high-quality customer service through inbound and outbound calls
  • Responding to customer inquiries, addressing concerns, and resolving issues in a timely and efficient manner
  • Maintaining up-to-date knowledge of products, services, and company policies to provide accurate information to customers
  • Documenting customer interactions and following up on any outstanding items
  • Collaborating with other team members to ensure a seamless customer experience
  • Identifying and escalating any complex or sensitive issues as needed

What we're looking for

  • 1-2 years of experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
  • Proficiency in English, both written and verbal, with the ability to effectively communicate with customers
  • Flexibility and adaptability to work in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service and a genuine interest in helping others

What we offer

  • Competitive salary with a 15,000 signing bonus
  • Comprehensive healthcare and insurance benefits
  • Opportunities for career advancement and professional development
  • Supportive team environment with a focus on work-life balance
  • Access to various employee wellness initiatives and discounts

About us

YWA HUMAN RESOURCE CORPORATION is a leading provider of customer service solutions, specializing in call centre operations. Our mission is to deliver exceptional customer experiences that exceed expectations and drive business growth. With a strong commitment to our employees, we strive to create a positive and inclusive work culture that empowers our team to thrive.

If you're ready to join a dynamic and customer-centric organisation, we encourage you to apply now

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