
Instructional Designer
23 hours ago
Responsibilities include but are not limited to the following:
- Content Design & Development:
o Design and develop engaging, interactive, and high-quality learning experiences using a variety of instructional design models (e.g., ADDIE, SAM).
o Create content for different learning formats, including eLearning, virtual instructor-led training (VILT), face-to-face instruction, job aids, and assessments.
o Develop multimedia content, including audio, video, graphics, and animations, etc.
o Manage multiple instructional design projects simultaneously, ensuring that deadlines are met and project goals are achieved.
- Stakeholder Collaboration:
o Work closely with subject matter experts (SMEs) and business leaders to gather content, define learning objectives, and ensure alignment with business goals.
o Translate technical or complex content into simple, accessible, and engaging learning materials for diverse audiences.
- Learning Technology Integration:
o Use authoring tools (e.g., Articulate Storyline, Adobe Captivate, or other tools) to create SCORM/AICC compliant eLearning modules.
o Integrate learning materials into the company's Learning Management System (LMS), ensuring seamless delivery and tracking of learning programs.
- Assessments & Evaluation:
o Develop assessments, quizzes, and knowledge checks to measure learning effectiveness and reinforce key learning objectives.
o Analyze learner feedback, performance data, and metrics to continuously improve instructional content and ensure learning objectives are met.
- Continuous Improvement:
o Stay up-to-date with the latest trends and technologies in instructional design and adult learning.
o Recommend and implement innovative learning methods such as gamification, microlearning, and mobile learning.
o Ensure instructional integrity and adherence to the company's standards for quality and
consistency across all learning programs.
Skills and Qualifications
- Bachelor's degree in Management, Education, Communication, or related field
- 2+ years of experience working for a BPO as an agent
- 2+ years of experience in training content development for in-person training and eLearning
- Experience with visual design in Adobe Creative Suite, PowerPoint and other software used for developing engaging training experiences
- Strong knowledge of instructional design methodologies, adult learning principles, and the ability to apply them effectively.
- Experience with Learning Management Systems (LMS) and the ability to upload, track, and report on learning programs.
- Familiarity with multimedia production tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere, etc.).
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear, concise manner.
- Ability to collaborate and communicate with cross-functional teams and stakeholders.
- Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
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