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Strategic Account Manager

3 weeks ago

Makati City, National Capital Region, Philippines beBeeClientEngagement Full time ₱800,000 - ₱1,200,000
Job Title: Client Engagement Professional

MediCard is one of the country's leading health maintenance organizations (HMOs) and a pioneer in providing innovative total health care solutions. Since its inception, service-oriented total health care has been the company's core value.

With over half a million members and more than 54,000 accredited doctors across over 1,000 hospitals and clinics nationwide, MediCard boasts a robust network of healthcare professionals who work tirelessly to provide high-quality services.

The company is currently seeking assertive, dynamic, and energetic individuals to fill the position of Client Engagement Professional. This role requires strategic thinking, exceptional communication skills, and the ability to build strong relationships with clients.


Key Responsibilities:
  • Develop and execute strategies to foster deeper engagement with existing corporate clients.
  • Drive client satisfaction by managing utilization costs, exploring opportunities for upselling and cross-selling, and ensuring renewal or retention from negotiation to closing.
  • Analyze client data to identify segments and tailor engagement initiatives to specific needs.
  • Monitor client satisfaction and identify opportunities to improve service delivery; oversee actions to address potential issues.
  • Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
  • Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
  • Design and execute client communication campaigns and events across various channels to promote health awareness, encourage preventive care, and inform members about available resources/services.
  • Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
  • Prepare reports: activity management; renewal status and progress.
  • Initiate, negotiate, and close account renewals, including achievement of appropriate rate action to ensure account profitability.
  • Oversee client collection/payment for renewals.
  • Manage accurate client records, including contact information, membership data, and service utilization reports.
  • Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.