Diligent End-User Support Professional

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱3,000,000 - ₱4,000,000

Role Summary:

We are seeking a diligent and detail-oriented End-User Support Agent to provide excellent customer service and resolve user management inquiries in a timely manner.

This role requires the ability to multitask, work efficiently, and maintain accurate records. The ideal candidate will possess strong communication skills, be proactive, and have a positive attitude.

The successful candidate will be responsible for managing user requests, resolving technical issues, and collaborating with internal teams to ensure seamless customer experiences.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

  • Key Responsibilities:
  • Manage user requests and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Maintain accurate records and reports
  • Develop and implement process improvements to increase efficiency

Requirements:

  • Technical Skills:
  • Good working knowledge of Microsoft Office tools (Word, Excel, Outlook)
  • Computer and internet-savvy
  • Call/contact center ticketing tools and call management tools

Personal Qualities:

  • Positive and enthusiastic personality and approach to work
  • Ability to take right decisions, strong sense of ownership and accountability
  • Ability to apply creativity to resolving problems
  • Organized, accurate, with ability to multi-task

Benefits:

  • Competitive compensation package
  • HMO/medical and dental coverage
  • Life insurance
  • Non-taxable allowances
  • Night differential

About Us:

We pride ourselves on providing a fun, healthy, and encouraging work environment.

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