User Management Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱270,000 - ₱330,000
Job Title

Shared User Management Agent

Job Description

This role involves providing frontline user management and customer support to clients. The successful candidate will be a flexible problem-solver, confident in providing solutions, and able to communicate effectively with others.

Key Responsibilities:
  • Process user management requests within service level agreements (SLA).
  • Provide updates to relevant teams on client-supported product accounts.
  • Communicate with sponsors regarding issues on product account creation/maintenance.
  • Ensure accurate data entry/updation in CRM systems.
  • Perform database system performance reporting tasks.
  • Root cause analysis for alerts and errors generated by supported products.
  • Complete quality control activities for user management tasks.
  • Site allocation for client-supported product users.
  • Escalate issues to Shared UM Team Lead as needed.
  • Ensure compliance with customer data privacy and security policies.
Requirements

To succeed in this role, the candidate must possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office tools, computer applications, and CRM platforms.

Preferred Qualifications
  • High school diploma or equivalent.
  • User management or data entry experience for at least one year.
  • Previous experience in SSC/BPO and customer service is advantageous.

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