Service Desk Professional

1 month ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Service Desk Job Description

We are seeking a highly skilled and experienced Service Desk professional to join our team at GECO Philippines. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Help Desk Support: Provide timely and effective support to customers via phone, email, remote access, or onsite support. Troubleshoot and resolve technical issues related to MS Office applications, PC operating systems, and network environments.
  • Administrative Tasks: Close tickets as soon as they are resolved, maintain and update daily monitoring of deliverables, and prepare and submit necessary reports.
  • Teamwork: Collaborate with other Help Desk team members and internal IT colleagues to provide resolution to inquiries and concerns. Ensure timely and accurate turnover of activities to the next Help Desk team member on duty.

Requirements:

  • At least one year of experience in IT Help Desk roles, including problem tracking, phone consulting, and voicemail consulting.
  • Exposure to technical setup, configuration, and maintenance of different applications, network environments, and software tools.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with end customers.


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