Technical Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time $72,000 - $144,000
Job Overview

This is a pivotal role that bridges the gap between technical support and engineering. You will be part of a global team, supporting customers with complex issues related to GitLab.

  • As a Technical Support Engineer, you will work closely with the Engineering department to resolve customer inquiries and provide exceptional support.
Key Responsibilities:

You will be responsible for:

  • Resolving customer tickets efficiently and effectively
  • Collaborating with cross-functional teams to improve product features and fix bugs
  • Creating and updating documentation based on customer interactions
  • Participating in regular rotations for weekday and weekend on-call coverage
  • Contributing to the development process by providing input on new features and enhancements
Requirements

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills
  • Experience in Linux systems administration (LFCE or RHCE equivalent knowledge)
  • Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
  • Experience with Git and CI/CD
  • Expertise in writing support content
  • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
  • Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes
Benefits

At our company, you can expect:

  • Flexible working hours to accommodate your needs
  • Opportunities for growth and development within the organization
  • Access to cutting-edge technology and tools
  • Competitive compensation package
  • Comprehensive benefits program
About Us

We are a leading provider of IT services, committed to delivering exceptional solutions to our customers. Our team is passionate about innovation and collaboration, and we strive to create a positive and inclusive work environment.

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