Community Reputation Manager

3 days ago

Marikina City, National Capital Region, Philippines beBeeReputation Full time ₱70,000 - ₱80,000
Job Overview

We're seeking a Reputation and Community Management Specialist to help our clients strengthen and protect their online presence.

Key Responsibilities
  • Monitor key review platforms for new activity.
  • Draft and post professional responses to customer reviews.
  • Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
  • Track review performance metrics and generate regular reports.
  • Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
  • Support automation initiatives to ensure scalable reputation management processes.
Required Skills
  • Background in community management or customer success roles.
  • Experience in customer service, reputation management, or community building.
  • Proficiency in AI tools and automation connectors like Zapier or Make.
  • Ability to design workflows and execute tasks efficiently.
  • Strong written communication and empathy skills.
  • Independence and proactivity in managing workload and tasks.
Benefits
  • 100% Remote Work Opportunity.
  • Attendance, Anniversary, and Referral Incentives.
  • Paid Time Off for US Holidays.
  • Health Insurance Benefits.
  • Regular Performance Evaluations.

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