Online Reputation Manager
2 days ago
GrowthAssistant is seeking a skilled professional to help strengthen and protect clients' online presence. As a Reputation and Community Management Assistant, you will monitor key review platforms, craft empathetic responses, and support initiatives that encourage positive client feedback.
Key Responsibilities- Monitor major review platforms daily for new activity.
- Draft and post timely, professional responses to customer reviews (positive and negative).
- Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
- Track review performance metrics and generate regular reports for management and clients.
- Background in community management or customer success roles.
- Experience in customer service, reputation management, or community building.
- Experience with AI tools and automation connectors like Zapier or Make.
- Ability to design workflows, not just execute tasks.
- Basic Google Sheets/Excel proficiency for trackers and reporting.
- Strong written communication with empathy and professionalism.
- 100% Remote Work
- Attendance, Anniversary, and Referral Incentives
- Paid Time Off on US Holidays
- Health Insurance
- Yearly Performance Evaluation
This is a hands-on, highly collaborative role where your skills and experience will directly impact client trust and brand reputation. If you are passionate about community management and customer success, this may be the ideal opportunity for you.
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