Digital Reputation Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeReputation Full time $60,000 - $80,000

Job Title: Digital Reputation Specialist

About the Role

We are seeking a skilled Digital Reputation Specialist to join our team. As a key member of our digital presence team, you will be responsible for monitoring, managing, and improving our online reputation across review platforms, social media channels, and forums.

Key Responsibilities
  • Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
  • Track and engage with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
  • Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
  • Escalate sensitive or compliance-related issues to internal leadership before responding.
  • Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
  • Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F, etc.).
  • Develop processes to ensure timely responses and continuous monitoring.
Requirements
  • 2+ years of experience in online reputation management, social media, digital marketing, or community management.
  • Exceptional English writing and communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Experience using monitoring/ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater, or similar).
  • Familiarity with U.S. business culture and professionalism in communication.
  • (Preferred but not required) Experience in financial services, collections, or other regulated industries.
Benefits

As a valued member of our team, you can expect a dynamic and supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.

Join Our Team

If you are a motivated and results-driven individual who is passionate about digital reputation management, we encourage you to apply for this exciting opportunity. We look forward to reviewing your application and discussing how you can contribute to our success.

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