Technical Service Representative

5 days ago


Manila, National Capital Region, Philippines TREND MICRO INCORPORATED-PHILIPPINE BRANCH Full time

About the Job:

Trend Micro Incorporated - Philippine Branch is looking for a talented Technical Service Representative to support our customers in their technology needs.

Responsibilities:

  1. Provide top-notch technical support to customers via various communication channels.
  2. Offer solutions to technical and non-technical issues through troubleshooting and knowledge sharing.
  3. Collaborate with internal teams to resolve complex customer issues.
  4. Maintain accurate records of customer interactions in the CRM Tool.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related fields.
  • Proficiency in Windows, Mac, Android, and iOS operating systems.
  • Excellent communication and interpersonal skills.
  • Familiarity with GenAI is a plus.


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