Technical Service Representative
5 days ago
eFlexervices is a forward-thinking BPO company with a proven track record of delivering exceptional quality and fostering trust. Our unique approach focuses on finding the perfect match between talent and organizations we support. We're not just a BPO company – we're your partners in success.
Unlock Your Potential
Join eFlexervices and unlock your potential to deliver quality and performance. As a Technical Support Representative, you will provide technical support for DNS, domain transfers, email authorizations, and other similar issues. You will also be providing customer support for social media-related concerns. To succeed in this role, you'll need strong problem-solving skills, excellent communication skills, and the ability to collaborate with internal teams. The ideal candidate will have at least 1-2 years of experience in technical support or customer support, preferably in a BPO work environment. Additionally, they should possess strong knowledge or experience in DNS and excellent written and verbal communication skills. Experience with Front and Dialpad or similar tools is highly preferred. Experience using Canva for social media management related tasks, ticketing tools, Google Business Profile, and site builders are also advantageous.
Your Key Responsibilities:
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- Provide technical support to clients revolving around DNS, domain transfers, email authorizations, and other email-related issues.">
- Respond to tickets in a timely manner.">
- Diagnose and resolve customer issues related to our products or services.">
- Collaborate with internal teams to escalate and resolve complex technical problems.">
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