IT Strategy and Support Leader
1 week ago
At inspiro, we're seeking an experienced IT leader to spearhead the development and implementation of strategies that drive user and customer satisfaction. As a key member of our team, you'll be responsible for elevating IT service performance, streamlining operations, and enhancing user experience.
Key Responsibilities:- Leverage data insights to collaborate with partners and stakeholders in establishing robust governance frameworks, policies, and controls that foster strategic alignment, resource optimization, and risk management.
- Utilize analytics to refine technology design and enhance the technical architecture of complex IT systems.
- Cultivate effective strategy and systems design through sprint planning, resource allocation, and SLA management to ensure alignment with client requirements and business objectives.
- Promote Agile/Scrum methodologies to plan, design, code, and review development tasks, delivering high-quality solutions to meet client needs.
- Provide expert guidance on software development best practices, ensuring timely and effective deployment of software solutions.
- Stay vigilant in identifying emerging needs and potential risks, driving organizational and technological innovation.
- Foster a culture of trust, excellence, accountability, and meritocracy within the team.
Requirements:
- Demonstrated expertise in Technical/Service Support, preferably trained in Service Desk Analyst course (SDI Standards).
- No less than 10 years' experience in Technical Support, Service Desk/Service Support Operations and Management, with at least 5 in a supervisory or managerial capacity.
- Proven knowledge in Desktop, Network, Systems Administration, Telephony, IT Security, and application support troubleshooting.
- Strong leadership, analytical, decision-making, negotiation, and interpersonal skills.
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