IT Strategy and Support Leader

1 week ago


Makati City, National Capital Region, Philippines inspiro Full time

At inspiro, we're seeking an experienced IT leader to spearhead the development and implementation of strategies that drive user and customer satisfaction. As a key member of our team, you'll be responsible for elevating IT service performance, streamlining operations, and enhancing user experience.

Key Responsibilities:
  • Leverage data insights to collaborate with partners and stakeholders in establishing robust governance frameworks, policies, and controls that foster strategic alignment, resource optimization, and risk management.
  • Utilize analytics to refine technology design and enhance the technical architecture of complex IT systems.
  • Cultivate effective strategy and systems design through sprint planning, resource allocation, and SLA management to ensure alignment with client requirements and business objectives.
  • Promote Agile/Scrum methodologies to plan, design, code, and review development tasks, delivering high-quality solutions to meet client needs.
  • Provide expert guidance on software development best practices, ensuring timely and effective deployment of software solutions.
  • Stay vigilant in identifying emerging needs and potential risks, driving organizational and technological innovation.
  • Foster a culture of trust, excellence, accountability, and meritocracy within the team.

Requirements:

  • Demonstrated expertise in Technical/Service Support, preferably trained in Service Desk Analyst course (SDI Standards).
  • No less than 10 years' experience in Technical Support, Service Desk/Service Support Operations and Management, with at least 5 in a supervisory or managerial capacity.
  • Proven knowledge in Desktop, Network, Systems Administration, Telephony, IT Security, and application support troubleshooting.
  • Strong leadership, analytical, decision-making, negotiation, and interpersonal skills.


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