Remote Customer Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,500,000

We are looking for a highly skilled customer support specialist to join our team.

Job Description

As a customer support specialist, you will be responsible for providing exceptional service to our customers via chat, email, or phone. You will handle inquiries related to product information, order tracking, returns, and account concerns in a professional and friendly manner.

You will also use Gorgias and Shopify to manage tickets and provide fast, accurate support. Additionally, you will stay informed on product updates and support practices to ensure a consistent customer experience.

Our ideal candidate is someone who possesses excellent written and spoken communication skills, as well as at least 1 year of hands-on experience with both Shopify and Gorgias.

They must be comfortable working independently and handling multiple conversations at once, while also being empathetic, patient, and reliable when addressing customer concerns.

Required Skills and Qualifications

  • Excellent written and spoken English communication skills

  • At least 1 year of hands-on experience with both Shopify and Gorgias

  • Comfortable working independently and handling multiple conversations at once

  • Empathetic, patient, and reliable when addressing customer concerns

Benefits

  • Competitive pay with annual performance-based increases

  • Paid time off so you can rest and recharge

  • Health and dental insurance or a health stipend to make you feel your best

  • Comprehensive health and dental insurance

  • Holiday bonuses in appreciation of your hard work

  • Fully remote setup – work from anywhere you're comfortable

  • Opportunities to grow with us as we scale

What You'll Need To Work From Home

  • Your own computer or laptop (i5 processor or equivalent preferred)

  • A stable internet connection (at least 15 Mbps upload/download speed)

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