Senior Technical Support Engineer

1 day ago


Cabuyao, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000
Job Opportunity

A seasoned Technical Solutions Expert is sought to provide advanced technical support for global customers on MDM/UEM platforms.

Main Responsibilities
  • Provide level 2 and level 3 support for complex technical issues
  • Troubleshoot and resolve product-related matters efficiently
  • Escalate and collaborate with cross-functional teams to resolve customer complaints
  • Develop knowledge base articles and training materials
  • Mentor junior engineers and share best practices
Essential Qualifications
  • 5+ years of experience in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
About the Role

This is an excellent opportunity to advance your career as a Technical Solutions Expert. We offer a dynamic work environment where you can utilize your skills and expertise to drive success.

As a key member of our team, you will be responsible for delivering exceptional technical support to our global customers. If you are passionate about technology and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.



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