Senior WordPress Technical Support Professional

18 hours ago

Cabuyao, Calabarzon, Philippines beBeeWordPress Full time $1,000 - $14,000
Job Overview

The role of a Senior WordPress Technical Support Engineer involves ensuring customer satisfaction and resolving technical issues effectively.

Responsibilities
  • Assist diverse WordPress users worldwide through ticket and live chat based help desk systems.
  • Guide customers on using specific products by answering their questions and providing accurate information and clear instructions.
  • Diagnose problems that customers have on their sites and offer solutions.
  • Troubleshoot and investigate issues to identify the root cause of the problem.
  • Create detailed reports for developers so they can quickly understand the issue and identify a fix.
  • Share knowledge and assist other team members.
  • Stay up-to-date with significant changes in the WordPress ecosystem through continuous learning and development.
Requirements
  • At least 5 years of hands-on experience with WordPress, with in-depth knowledge of the WordPress ecosystem.
  • Proficient in creating well-structured HTML documents and implementing CSS from simple to complex techniques for styling.
  • Familiarity with common web hosting stacks, such as cPanel, NGINX, Apache, MySQL, etc.
  • Experience with WordPress page builder plugins, theme builders, the block editor, common caching & performance optimization plugins, and SEO plugins.
  • Skilled in optimizing WordPress websites according to Google Core Web Vitals and Page Speed Insights.
  • Experienced in building and managing WooCommerce websites, including customizing WooCommerce templates.
  • Able to set up WordPress local environments, staging sites, and site migration.
  • Familiarity with WordPress security best practices, protocols, and permissions.
Benefits
  • This is a fully remote position with a standard 40-hour fixed-schedule work week.
  • Excellent written and verbal English communication skills are required.
  • A strong team player with a supportive and friendly attitude is necessary.
  • Has a proactive and can-do approach to work.
  • Genuinely enjoys helping people solve their problems and cares about customer experience.

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