Senior MES Technical Solutions Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time ₱1,200,000 - ₱2,010,000

Senior MES Customer Support Engineer Job Description

The Senior MES Customer Support Engineer plays a pivotal role in providing technical assistance to our manufacturing execution systems. This involves working independently and collaboratively with the support team to resolve complex technical issues.

Key Responsibilities
  • Resolve customer tickets by logging into various systems, diagnosing problems, and implementing solutions.
  • Work on our Support Portal to review incidents, problems, and change requests.
  • Collaborate with cross-functional teams to deliver high-quality support services.
Requirements
  • A graduate degree in Computer Science or a related field is required. Postgraduate experience in Information Technology is an added advantage.
  • At least 7 years of experience in software projects delivery for process-oriented environments.
  • Industry knowledge in food and beverage processing is beneficial.
  • Proficiency in leading-edge technologies such as SQL Databases, C#, Javascript, HTML, XAML, WPF, and .Net Framework is essential.
  • Excellent verbal and written communication skills, organizational skills, and ability to multi-task are critical.

About this Role

This position requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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