Telecommunications Service Representative

2 months ago


Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time
Job Summary
Talent Outsourcing Channel Solutions is seeking a highly skilled and detail-oriented Telecommunications Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling incoming calls from customers, addressing their inquiries, troubleshooting issues, and resolving complaints related to our organization's products or services.

About the Role
This role requires strong communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. You will be expected to maintain a high level of professionalism and provide exceptional customer service at all times.

Key Responsibilities
- Handle incoming calls from customers, responding to their inquiries and resolving their issues
- Troubleshoot technical issues and provide solutions to customers
- Maintain accurate records of customer interactions and issues
- Collaborate with other team members to achieve customer satisfaction goals

Requirements
- High School Graduate (old curriculum) or Senior High School Graduate (new Curriculum)
- Above average English communication skills
- Previous experience in a similar role is an asset but not required
- Good computer navigation skills on multiple systems
- Typing speed of 25-30 WPM

What We Offer
- Competitive salary range: $12-$15 per hour (approximately PHP 60,000 - PHP 75,000 per month)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application to us.

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