Strategic Growth Development Specialist

5 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerCare Full time ₱400,000 - ₱700,000
Job Overview

This position supports production associates with offline tasks. It does not directly interact with customers.

Key Responsibilities
  • Perform various functions to develop strategic growth opportunities for clients and business owners.
  • Implement business processes aligned with committed standards and service level agreements.
  • Collaborate with key support teams to drive operational excellence and top-notch services.

#DifferentByDesign mindset required.


Job Summary

The Customer Care Expert will manage functions aimed at developing strategic growth opportunities for both clients and business owners. The incumbent will be responsible for implementing business processes that are aligned with committed standards and service level agreements. As a member of our team of delivery experts, they will play a key role for all stakeholders as we continue to drive operational excellence and top-of-the-line services.

Essential Duties and Responsibilities
  • Engage and build positive relationships with clients or business owners through various communication platforms.
  • Serve as a knowledge-source for existing processes and contribute to the development of new business strategies.
  • Address customer needs based on assigned responsibilities – i.e. customer service, technical support, sales, and other business-to-business functions.
  • Perform necessary research and analysis to provide proper resolution and ensure quality of services rendered.
  • Coordinate with internal and external departments to maximize available resources and convert each client interaction into potential growth opportunities for the business.
  • Complete other related functions depending on business needs.
Minimum Hiring Qualifications
  • At least one year of related working experience (BPO setup or similar industries).
  • Demonstrates business communication skills (verbal and written English).
  • Excellent customer service skills – able to engage in a consultative type of conversation, connect with clients and/or business owners in a professional manner.
  • Basic technical knowledge is required – can understand and articulate technical concepts (basic IT technologies).
  • Industry standard certifications are preferred but not required (technical positions).
  • Amenable to work on shifting schedules and be assigned in the account location.
  • Intermediate to advanced proficiency with Microsoft Office tools (Outlook, Excel, Word, etc.).

Location: PH Quezon City - Tera Tower 1st Floor

Time Type: Full-time

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