Enterprise Support Specialist

19 hours ago

Baguio City, Cordillera, Philippines beBeeSupport Full time $70,000 - $100,000

We are seeking a highly skilled professional to provide exceptional support to our Enterprise clients.

This role will play an integral part in supporting the adoption and use of our products, providing valuable feedback to help us improve and refine our offerings.

Key Responsibilities
  • Provide timely and accurate billing, quoting, and licensing support for internal sales teams and external customers.
  • Deliver outstanding customer service experiences that exceed expectations.
  • Develop a deep understanding of new systems and processes to support post-sales activities for Enterprise customers.
  • Collaborate with a geographically dispersed team and other departments to ensure seamless customer experiences.
  • Embody a flexible mindset and be ready to adapt to changing priorities while maintaining the highest level of quality.
  • Utilize a creative approach to identify process gaps and recommend effective solutions and process improvements.
Required Skills and Qualifications
  • Proven background providing customer and sales support through various channels.
  • Strong customer service foundation with empathy, positive language, attentiveness, and active listening.
  • Experience creating quotes and supporting end-to-end order management processes.
  • Excellent written and spoken English communication skills.
  • Ability to work under pressure, remain flexible, and handle high volumes and demands.
  • Robust multitasking skills with attention to detail.
  • Capacity to identify process gaps or conflicts and propose effective solutions.
  • A positive attitude, timely execution, and ability to shift between tasks with ease.
  • Familiarity with software billing and licensing.
  • Familiarity with ERP systems and Salesforce is essential.
  • Previous B2B or B2C support experience providing billing and licensing support.
  • Demonstrated talent in inspiring change from customer feedback.
Benefits

We offer a range of perks and benefits designed to support your well-being, engage you with your local community, and foster a healthy work-life balance.

Please visit our website to learn more about our benefits package.

About Us

We believe that the unique contributions of all employees create our success. To ensure that our products and culture incorporate everyone's perspectives and experiences, we strive to maintain an inclusive and diverse workplace.

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