Excellence in Customer Support

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time $4,000 - $8,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.

In this role, you will have the opportunity to work with a diverse range of customers and develop your problem-solving skills in a fast-paced environment. You will also have access to a wide range of digital products and services, including video games and computer software.

To succeed in this position, you will need excellent communication skills, both written and verbal, as well as the ability to work effectively in a team. You will also need to be able to learn quickly and adapt to new situations.

The ideal candidate will have a strong desire to provide high-quality customer service and will be passionate about gaming and technology. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

Responsibilities:

  • Providing high-quality customer service through various communication channels, including phone, email, and chat.
  • Responding to customer complaints and resolving issues in a professional and timely manner.
  • Maintaining a positive and empathetic attitude, even in difficult situations.
  • Working collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Good English communication skills, especially in the written word.
  • Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year).
  • Strong desire for learning new things.
  • Problem-solving aptitude.

What We Offer:

  • Possibility to work fully remotely.
  • Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate.
  • Additional social packages: free English lessons, 50% discount codes for games every two months, seniority program; mental health platform and others.
  • Company bonus system paid monthly.
  • All the tools and equipment necessary to perform your duties.
  • A clear career path with several directions to choose from.
  • An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Customer Success, product management, social media and community screening, marketing, fraud risk management, and data analysis.
  • Fast-paced and constantly changing environment, which ensures possibilities of gaining new experience and professional development.

Recruitment Process:

  • English test
  • People interview (45-60 minutes)
  • Interview with the Hiring Manager (30-60 minutes)

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